This post is also available in: English (Anglais)
This site is managed by Ovide. Throughout the site, the terms « we », « us » and « our » refer to Ovide. Ovide provided this site containing all information, tools and services available to you, the user, subject to your acceptance of all terms, conditions and policies.
The company SAS Komissarenko Rouve registered at 16 bis rue Marmontel 75015 Paris, France under the number SIRET 829 866 482 00013, with share capital of € 22,000 certifies to operate the site www.ovideofficial.com as an e-commerce site. The company can be reached at the following email address email@example.com or via the contact form available on the home page of the site.
Article 1: Purpose and General Provisions
These General Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of clothing offered by the Ovide brand. These General Conditions of Sale (GTC) apply to all sales of Products, made through our website.
The applicable GSC then are those in force on the date of payment.
The Company also ensures that their acceptance is clear and unreserved by setting up a check box and a validation click. The Customer declares that he has read all of these General Terms and Conditions of Sale and, where applicable, the Special Conditions of Sale relating to a product or service, and accept them without restriction or reservation. The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares to be able to contract legally under French law or validly represent the natural or legal person for whom he undertakes. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 2: Price
The prices of the products sold through the Internet sites are indicated in Euros TTC and precisely determined on the pages of descriptions of the Products.
The price of sending outside France and in some European countries is fixed at 10 euros TTC.
The Company reserves the right to modify its prices at any time for the future.
Article 3: Conclusion of the contract on line
The Customer must follow a series of steps specific to each Product offered by the Seller to fulfill his order.
The Customer will receive confirmation by e-mail of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. For delivered products, this delivery will be made to the address indicated by the Customer. For the purpose of order fulfillment, and in accordance with Article 1316-1 of the Civil Code, the Customer undertakes to provide its truthful identification. Ovide reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 4: Availability
Our product offers are valid as long as they are visible on the site, within the limits of available stocks excluding promotional operations mentioned as such on the sites. In the event of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and a refund will be made.
Article 5 – Delivery
The products are delivered to the delivery address that you indicated during the ordering process, within a delivery period corresponds to the shipping time indicated on the item sheet plus the processing time and routing.
In case of delivery by a carrier requiring an appointment with the customer, the latter will contact you as soon as possible to agree with you a delivery appointment, 10 days at the latest from the date of your order confirmation. Ovide can not be responsible for late delivery due exclusively to the unavailability of the customer after several proposals for appointments by the carrier.
In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you. In case of late delivery, we will offer you by email a new delivery time.
In any case, in accordance with the legal provisions, in the event of late delivery, you have the possibility to resolve the contract under the terms and conditions defined in Article L 138-2 of the Consumer Code. In this case, if you have received the product, after your cancellation, we will refund the product and the costs « go » under the conditions of Article L 138-3 of the Consumer Code.
We also invite you to regularly check your order tracking and to contact customer service for any questions or problems.
We remind you that when you (or a third party designated by you) physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you.
You must notify the carrier and Ovide of any reservations about the delivered product (for example: damaged package, already open …). In accordance with the legal provisions regarding compliance and hidden defects, Ovide reimburses or exchanges defective products or those that do not correspond to the order. The refund can be requested as follows: Write firstname.lastname@example.org
Article 6 – Payment
We remind you that the fact of validating your order implies the obligation to your charge to pay the indicated price. Payment is due immediately upon order, including pre-order products.
The Customer can pay by credit card via Stripe or Paypal transfer. Cards issued by banks domiciled outside France must be international credit cards (Mastercard or Visa). Secure online payment by credit card is made by our payment provider.
By giving his bank details at the time of the sale, the Customer authorizes the Seller to debit his card the amount relating to the price indicated. The Customer confirms that he is the legal owner of the card to be debited and that he is legally entitled to use it. In case of error, or inability to debit the card, the Sale is immediately resolved by right and the order canceled.
Article 7 – Security
Our site is the subject of a security system.
We have adopted the SSL encryption method, but we have also strengthened all the scrambling and encryption processes to protect all the sensitive data related to the means of payment as efficiently as possible.
Article 8 – Right of withdrawal
In accordance with the legal provisions in force, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty. After communication of your decision to exercise your right of withdrawal within this period of 14 days, you have another period of 14 days to return the product or products concerned by the withdrawal.
In case of exercising the right of withdrawal within the time limit referred to in 8.2, only the price of the product (s) purchased and the shipping costs will be refunded, the return costs remaining your responsibility.
Returns are to be made in their original condition and complete (packaging, accessories, instructions …) allowing their remarketing in new condition, and, if possible, accompanied by a copy of the purchase invoice for optimized management . In case of depreciation of the product resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of the product, your responsibility can be engaged.
To exercise your right of withdrawal, in accordance with the legal provisions, you will find attached in the Appendix the standard withdrawal form to send to the following address: 16 bis Rue Marmontel 75015 or by email to email@example.com. You may exercise your right of withdrawal by any means to Ovide by mentioning the order concerned by this retraction.
Once the form or the declaration of retraction sent to Ovide at the latest within 14 days of receipt of your order, you must return the product (s) concerned by sending it back to Ovide, within a reasonable time and, at the latest, within 14 days of mailing the form or declaration of withdrawal to Ovide.
The return costs are free in Metropolitan France.
To obtain an estimate of your return costs outside Metropolitan France:
Go to the Chronopost website.
Click on « PRACTICAL PRICES IN POINTS OF SALE (Post Offices and Chronopost Agencies) »
This return charge estimate does not commit Ovide. The price to pay for returning your product may vary depending on the carrier you have chosen to return your product.
Return address: 16 bis Rue Marmontel, 75015 Paris, France
In case of exercise of the right of withdrawal, Ovide will refund the amounts paid (including delivery costs) at the latest within 14 days from the date on which Ovide is informed of your decision to retract and according to the same means of payment as used for the order (except your express agreement for a refund by another means of payment). This refund date may be deferred until the product is recovered or until you have provided proof of shipment of the product, whichever is the earlier. Ovide is not required to reimburse you for additional charges if you have expressly chosen a more expensive method of delivery than the standard delivery method offered on ovideofficial.com
No sending in cash on delivery will be accepted for any reason.
Article 10 – Intellectual Property
The brand, domain names, products, images, videos, texts or more generally any information subject to intellectual property rights are strictly reserved under copyright as well as intellectual property rights and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use for private use subject to different or even more restrictive provisions of the Code of Intellectual Property is permitted. Any reproduction or total or partial representation of the sites of Ovide or all or part of the elements found on the sites of Ovide is strictly prohibited.
The corporate names, trademarks and distinctive signs reproduced on Ovide’s sites are protected by trademark law. Reproduction or representation of all or part of any of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.
Article 11 – Liability
The proposed products comply with the French legislation in force. OVIDE’s liability can not be incurred in case of non-compliance with the legislation of the country where the product is delivered (for example in the event of a ban on a title or a product). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order.
Photos are for illustrative purposes. We invite you to refer to the description of each product to know the specific characteristics and in case of doubt or if you want additional information or visit the showroom to try the product do not hesitate to contact us by mail to contact @ ovideofficial.com.
Article 12- Personal data
Personal information and personal data about you are necessary for the management of your order and our commercial relations. They can be passed on to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer and the information we send you.
We are the only owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to another company for any reason, without your consent, beyond what is necessary to respond to a request and / or transaction, such as to ship an order.
APPENDIX 1: YOUR LEGAL GUARANTEES
– Article 1641 of the Civil Code:
The seller is bound by the guarantee by reason of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish the use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them.
– Article L211-4 of the Consumer Code:
The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery.
It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.
– Article L211-5 of the Consumer Code:
To be in conformity with the contract, the property must:
1 ° Be fit for the usual expected use of a similar good and, where appropriate:
– correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model;
– present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.
– Article L211-9 of the Consumer Code:
In case of lack of conformity, the buyer chooses between repair and replacement of the goods.
However, the seller may not proceed according to the choice of the buyer if this choice entails a cost obviously disproportionate compared to the other modality, taking into account the value of the good or the importance of the defect. He is then obliged to proceed, unless it is impossible, according to the method not chosen by the buyer.
– Article L211-10 of the Consumer Code:
If the repair and replacement of the property are impossible, the buyer can return the property and get the price back or keep the property and get a part of the price.
APPENDIX 2: Retraction Form
Please complete and return this form only if you wish to retract your order placed on ovideofficial.com (products sold and shipped by Ovide) – except exclusions or limitations to the exercise of the right of withdrawal according to the applicable Terms and Conditions.
To the attention of OVIDE – 16 bis Rue Marmontel – 75015 Paris, France
I hereby notify you of my withdrawal from the contract for the sale of the property / for the service presentation (*) below:
Ordered on …………………………………… .. / Received on ……………………………………………………………… .. (*)
Order number: …………………………………………………………………… ..
Nom du/des consommateur(s) : ………………………………………………………………..
Adresse du/des consommateur(s) : ………………………………………………………………..
Signature du/des consommateur(s) (uniquement en cas de notification du présent formulaire sur papier) :
Date : ………………………………………………………………..